REFUND AND RETURN POLICY
Last Updated: August 10, 2026
This Refund and Return Policy governs the platform services provided by Mythri Smart Bazaar Private Limited(“Company,” “we,” “us,” or “our”) through our website https://mythrismartbazaar.com (the “Site”), the Qpay Customer Application, and the Qpay Merchants Application (collectively, the “Services”).
Please read this policy carefully to understand how transaction refunds, product returns, and platform fee disputes are handled across the Qpay ecosystem.
1. Platform Intermediary Clarification
Qpay is an offline shopping facilitator, reward provider, and payment connection platform. We do not directly manufacture, store, inventory, sell, deliver, or ship retail goods or products listed by independent partner merchants.
Merchant Autonomy: Every partner shop owner on the Qpay platform is an independent retail business that establishes, displays, and enforces its own store return, exchange, and refund policies.
No Direct Product Liability: Mythri Smart Bazaar Private Limited is not liable for product defects, damages, sizing issues, expiry dates, or service dissatisfaction resulting from purchases made at independent partner merchant stores.
2. In-Store Product Returns & Exchanges
If you purchase physical goods or services at a partner store using Qpay:
Verify Merchant Policy: Customers are strongly advised to check the individual store’s return window, acceptable return conditions, receipt requirements, and restocking fees prior to completing any purchase.
Direct Merchant Resolution: All return requests, product exchanges, or cash refunds for physical items must be handled directly with the merchant where the item was purchased. You can contact merchants using the storefront details provided on your store receipt or within the Qpay Customer App directory.
Merchant Obligations: Merchants are solely responsible for processing approved product returns and issuing replacements or refunds in accordance with their shop policy and applicable consumer protection statutes.
3. Platform Payments, Failed Transactions & Refunds
When paying store bills or transferring funds via the Qpay Static QR Code or UPI integration:
A. Failed or Timed-Out Transactions
If money is debited from your bank account or UPI app during a transaction, but the transaction fails, times out, or is rejected on the Qpay platform:
Automatic Reversal: In most cases, the debited amount is automatically reversed by your issuing bank or payment service provider (PSP) back to your original payment source within 2 to 5 business days, in accordance with Reserve Bank of India (RBI) payment guidelines.
Support Assistance: If the debited amount is not credited back within 5 business days, please submit a transaction ticket via the Qpay App or contact us at support@mythrismartbazaar.com with your transaction reference/UTR number for assistance.
B. Duplicate Charges
In the event of an accidental duplicate payment for a single bill generated through the Qpay app, once verified by our operations team and confirmed with the merchant, the excess debited amount will be refunded directly to your original payment method within 5 to 7 business days.
4. Platform Fees & Service Charges
Non-Refundable Fees: Any nominal convenience fees, platform processing charges, or service fees charged directly by Qpay and explicitly disclosed to you prior to transaction authorization are non-refundable, except in cases of verified technical failures on our platform.
Chargebacks & Unauthorized Activity: If you identify any fraudulent or unauthorized transaction charged to your Qpay account, report it immediately to support@mythrismartbazaar.com. Legitimate claims of unauthorized access will be investigated under our anti-fraud protocols, and verified fraudulent charges will be processed for reversal.
5. Cashback & Reward Adjustments
Reversal on Product Return: If a customer returns a product to a merchant and receives a refund, any Qpay Smart Coins, cashbacks, or promotional rewards earned on that specific transaction will be deducted or adjusted from the customer’s Qpay Application balance.
Non-Transferable Rewards: Rewards and cashback points credited to a Qpay wallet cannot be exchanged or redeemed for direct cash refunds from Mythri Smart Bazaar Private Limited.
6. How to Request Payment Support
For questions, payment status checks, or assistance with platform transaction failures, please reach out to our support team:
Company: Mythri Smart Bazaar Private Limited
Service Name: Qpay Platform Support
Official Website: https://mythrismartbazaar.com
Support Email: support@mythrismartbazaar.com